Quality Policy

Kaya-Pen Plastik SAN. VE TİC. LTD. ŞTİ. is a company that values global thinking and local decision-making. We believe that the Quality Management System is a continuous journey towards success, not just for our employees, but also for our partners, customers, suppliers, the environment, society, and technology as a whole.

At our company, we are involved in the design, production, and sales of PVC doors and window accessories. All of our processes are carried out at an international quality level and are continuously improved with the help of our employees. We always meet the applicable conditions, protect the environment during our activities, and manufacture products that meet the economic and technical requirements of our customers. These principles are integral to our business.


ISO 9001:2015 Quality Control System oversees each stage of production, ensuring high quality and efficiency, while keeping costs low and delivering products on time.

To ensure consistent improvement in the performance of our system, we have established a quality policy.

  • The following is our Quality Policy to put customer satisfaction at its center:
  • We will prioritize customer focus in all quality-related activities.
  •  We will combine technological advancements with product quality and always adhere to them.
  •  We will ensure that essential concepts such as quality, efficiency, and on-time delivery are fulfilled at every stage, and customer complaints are resolved promptly.
  • We will promote quality awareness among all employees.
  • We will enhance the knowledge and skills of our staff through training programs.
  • We will prioritize employee safety to ensure a safe working environment.
  • We will expand our product range by utilizing scientific methods and strive to gain a foothold in the international market.